Privacy Policy

Your privacy is important to Monica Whyte/Fitness With Monica. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

By using our website www.monicawhyte.com (Website) and the Monica Whyte, Coach, Thrive Coach portal (Portal), you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this site or submit any personal information to us.

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Monica Whyte/Fitness with Monica is a health and fitness business offering personal training, fitness programs, nutrition coaching and wellness coaching. 

Data Controller: Monica Whyte

Registered Office: Vintage House, 36-37 Albert Embankment, London, SE1 7TL.

Contact Email: monica@monicawhyte.com 

2.The Personal Information We Collect and Use

(i)Information Collected by Us

• Name
• Email Address
• Phone Number
• Postal Address
• Any other details you provide when contacting us, subscribing to a service, or making a purchase.

(ii) Information Collected from Other Sources

When you use the Website and Portal, certain data may be collected automatically, such as:

• IP address
• Browser type and version
• Pages viewed,
• time spent on Website and/or Portal, and links clicked
• Device type, operating system, and geographical location

3.How We Use Your Personal Information

We use your personal data for the following purposes:

• To provide our services: to process orders, manage subscriptions, and provide customer support.
• To communicate with you: sending emails or other communications regarding our services, promotions, or updates (with your consent).
• For legal purposes: to comply with legal obligations or in response to lawful requests from legal authorities.
• To improve our Website and/or Portal: analysing user behaviour to improve the content and functionality of the website and portal.

4.Who We Share Your Personal Information With

Monica Whyte/Fitness With Monica respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.

We may, however, share your personal data with third parties in the following circumstances:

• Service Providers: we may share your data with third-party service providers who perform services on our behalf, such as payment processing, hosting, or email delivery.
• Legal Obligations: we may disclose your date if required by law or in response to legal requests.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• We may release personal information to enforce our Website and/or Portal Terms and Conditions, other Terms and Conditions and to manage our business.
• If you give Monica Whyte/Fitness With Monica your permission, it may also use personal identification information for internal or external marketing and promotional purposes.
• On occasion, Monica Whyte/Fitness With Monica may collect personal identification information from you in connection with optional contests, special offers or promotions. Monica Whyte/Fitness With Monica will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion. 
• We also may disclose your personal information for any other purpose permitted by law or to which you consent. 

We will not share your personal information with any other third party.  

5. How Long Your Personal Information Will Be Kept

We will hold your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the purpose of processing.

6.Use and Transfer of Your Information Out of the EEA, UK

Your personal data may be transferred outside of the UK or European Economic Area (EEA) to countries that may not have equivalent data protection laws. Where such transfers occur, we ensure that adequate safeguards, such as standard contractual clauses, are in place to protect your data. 

7.Your Rights

If you want to unsubscribe from receiving emails from the Website and/or Portal, you may do so at any time. Each email from the Website and Portal includes instructions for unsubscribing from these email communications. Under the UK GDPR you have a number of important rights free of charge. In summary, those include rights to: 

• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address 
• Require us to correct any mistakes in your information which we hold 
• Require the erasure of personal information concerning you in certain situations Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations 
• Object at any time to processing of personal information concerning you for direct marketing 
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you 
• Object in certain other situations to our continued processing of your personal information 
• Otherwise restrict our processing of your personal information in certain circumstances 

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, visit:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you would like to exercise any of those rights, please: 

• Email, call, or write to us
• Provide us enough information to identify you (e.g., first and last name, account number, user name, etc)
• Provide us proof of your identity and address (a copy of your driver’s licence or passport and a recent utility or credit card bill) 
• Provide us with the information to which your request relates.

8.Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and may be subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so. 

It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us. 

Please note that any comments or information that you post on the website, and social media pages or groups, become public and third parties may use your information. Monica Whyte / Fitness With Monica is not responsible for any unauthorised uses by third parties in such a context. You disclose such information at your own risk. 

9.Links to Other Sites

You may see advertising or other content on this Website and/or Portal that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Monica Whyte/Fitness With Monica is not responsible for or liable for any content on or actions taken by such third-party websites. 

10. How to Complain

We hope that we can resolve any question or concern you raise about our use of your information. If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner's Office (ICO):

• Website:www.ico.org.uk
• Telephone:0303 123 1113

11. Changes to This Privacy Notice

This policy is effective as of 1st November 2024. We may change, modify or update this Privacy Policy at any time and will notify you of any fundamental changes by email or postal mail. Otherwise, we will reflect any such modifications to this Privacy Policy on our Website and Portal. We suggest that you periodically consult this Privacy Policy. Your continued use of our website after any such changes constitutes your acceptance of this Privacy Policy, as revised. 

12. How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact:

Monica Whyte

monica@monicawhyte.com

Vintage House, 36-37 Albert Embankment, London, SE1 7TL

13.Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above). 

Policy Last Updated 1st November 2024.